Refund and Return Policy
Return and refund policy
We do not normally give refunds if you:
• simply change your mind, or
• make a wrong decision.
You can choose between a refund, exchange
or credit where goods:
• are faulty
• have been wrongly described
• are different from a sample shown to you, or
• do not do what they are supposed to.
If your product does have a defect, your product is covered under the terms of your product's warranty. If the item is returnable and you send it back to us unopened in the original box, BEAUTIFUL SILKS will offer you a refund based on your original method of payment. You must return the product to the BEAUTIFUL SILKS warehouse within 14 calendar days of the issuance of the Invoice. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. BEAUTIFUL SILKS will assess a 10% restocking fee on any item.
BEAUTIFUL SILKS offers four convenient shipping options.
• Standard Shipping: This option is free on all qualifying products. Products shipped via standard service are normally delivered within six business days after shipment.
• 2-Day Shipping: For an additional charge, BEAUTIFUL SILKS offers this expedited shipping option for most products. Products shipped via two-day service prior to 5:00 p.m. AEST/AEDST are normally delivered by 4:30 p.m. local time two business days after shipment.
• 2-3 Day International Shipping: For an additional charge, BEAUTIFUL SILKS offers this expedited shipping option on products shipped from international locations. Products shipped prior to 5:00 p.m. AEST/AEDST are normally delivered by 4:30 p.m. local time within three business days after shipment.
• Overnight Delivery: For an additional charge, BEAUTIFUL SILKS offers this expedited shipping option on most of BEAUTIFUL SILKS’s products. Products shipped prior to 5:00 p.m. AEST/AEDST via overnight service are normally delivered by 3:00 p.m. local time to capital city locations one business day after shipment..
Remember that these estimates are for time in transit only, and that they do not apply until the product leaves BEAUTIFUL SILKS’s facilities. As the delivery of your order is beyond BEAUTIFUL SILKS’s control once your order leaves BEAUTIFUL SILKS’s facilities, BEAUTIFUL SILKS cannot assume liability for late deliveries, regardless of the delivery method you specify.
Signature is required for most deliveries: Most of BEAUTIFUL SILKS’s shipments contain valuable computer equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package, or accept your package if a signature is not required for the delivery. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that for deliveries that require a signature, if you are willing to assume the risks of delivering your order without a signature, you may authorize BEAUTIFUL SILKS to arrange for a delivery that does not require anyone to be at the delivery address.
Undeliverable Packages: Occasionally packages are returned to BEAUTIFUL SILKS as undeliverable. When the carrier returns an undeliverable package to BEAUTIFUL SILKS, please contact BEAUTIFUL SILKS to make arrangements for reshipment.
Failed Delivery Attempts: Most of BEAUTIFUL SILKS’s carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to BEAUTIFUL SILKS.
The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. BEAUTIFUL SILKS does not begin payment processing until BEAUTIFUL SILKS receives all of the information that it needs and full payment or a full authorisation, in the case of credit card, BEAUTIFUL SILKS Credit, and lease orders.
BEAUTIFUL SILKS will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are 9.30 until 18.00 Monday to Thursday and 09.30 until 15.00 Friday, excluding Victorian holidays.
Your order for in-stock items that are eligible for same-day shipping must be received before 13.30 Melbourne time., pending payment processing, for there to be adequate remaining time in the day for your order to be dispatched.
Please review the Product Availability section below for more information regarding order processing and product availability times.