Mail Order Information

We despatch mail order daily. For urgent needs, we can TNT to you same day service, extra charges apply. For offshore Australia customers please link to our ordering information.

Making your order

Our shopping cart is up and running and any order can be processed that way - but for more personal service you can:


email us (info@beautifulsilks.com), please call Beautiful Silks on the phone to confirm email order if you do not get a confirmation of order email from us within 24 hours. Download the mail order form and then please either email, fax or call us with your order.

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PAYMENT OPTIONS

Credit Cards: We take all credit cards including American Express, Diners Visa & Mastercard. If you want to fax us with cc details please do so on 61+3+94158745 or call us and we can process the payment on the phone.

Direct Deposit: You can make your order and pay direct into our bank account:

Commonwealth Bank Fitzroy
BSB 063212
Acct 10131209 Marion Gorr Client Trust Account

Please advise us with an email receipt of your payment and tag your payment with your invoice number.

Ordering: Please mention the code, the type and the quanitity.

POSTAL CHARGES: We charge our parcels out in express post bags. Rolls of fabric that are over 1 mtr width are despatched TNT. Charges start at $8.00 for small parcels. 3 kg small express post is $12.00, 3kg maxi post is $14.00, 5kg maxi post is $18.00. Large registered sacks start at $15.00 depending on destination. Please check postal charges on the PO calculator for large quanities or request TNT. We are happy to send your parcel with your preferred option.

OUR RETURN POLICY


We will either refund or replace any product that is not our usual excellent quality.

We try always to maintain 100% quality control and provide excellent goods, however we are human too and realise mistakes can happen. Please talk to us. If you seek a refund, please make sure it is within 7 days of receiving your parcel.

We will not usually replace goods if you have changed your mind or made a mistake in your ordering but every situation can be negotiated and we are always happy to discuss your needs.


More information from Beautiful Silks on Melbourne ph 03-94197745
Or, from these major Australian cities, ring  for the cost of a local call:

Adelaide: 08-8121-7745 (81217-SILK)
Brisbane: 07-3102-5745 (31025-SILK)
Perth: 08- 9467 4266
Sydney: 02-8005-1745 (80051-SILK)

Email us here!