Customer Service

Shipping & Delivery
All purchases are shipped within 3 days of payment of order.  Shipments are sent by EMS or post unless you sepcify another method.
Privacy & Security
Beautiful Silks do not sell or share your details with any other business.  Your details are held in a security protected data base.
Returns & Replacements
Problems happen occasionally.  Please open and inspect your item on receiving it, we do require you to inform us of any problems within 2 weeks of depatch.  If you order the wrong item,  and we agree to exchange it (this is not always possible, it depends on teh item, if it is fabric that has been cut, or an easily restocked item.) we ask for a 15% restock fee.  If you have received an incorrect item, we will replace it and replace your postal bag.  
Ordering
Your item will be processed within 3 days of receiving the order and payment.
Payment, Pricing & Promotions
We can receive payment by direct debit, paypal, paymate or cash.  We cannot process cheque payments.  baning details are on your invoice.
Viewing Orders
Please check your order prepayment.  If you have paid, and tehn discover you have ordered incorrectly, you need to send us an email as soon as possible after the order to advise, we will always try to help you if we can.  However if orders have been despatched prior to you advising us of youe mistake, the returns policy applies.
Updating Account Information
When you make your order please ensure you have provided us with your curent address.